Call ending sets the call up for failure / Bad CX | Smith.ai (Public)

Call ending sets the call up for failure / Bad CX

planned

Justin Maxwell

"I kind of hate the flow that thanks them for the info.  Tells them to have a great day. Pauses. Then says I’m going to transfer you." - Anonymous
Please make it say:
## Handoff:
Thank you for providing that information. I'm now going to get you over to a human agent to verify a few details.
## No Handoff
Thank you for providing that information. I will get your message over to the team and someone will follow up soon.

September 25, 2024

Canny AI

Merged in a post:

Need to communicate expectations to the caller.

Justin Maxwell

In many of my calls, the AI gathers the caller's information and then simply says "Thank you for your call, have a great day." It doesn't say what happens next or what the caller should expect and they are left confused.

A week ago

Justin Maxwell

marked this post as

planned