Changelog
Follow up on the latest improvements and updates.
RSS
Native Salesforce Integration
Big news! Voice Assistant now integrates with Salesforce. 🎉
- Sync contact and call data automatically.
- Save time with no more manual data entry.
- Personalize follow-ups with detailed summaries.
Ready to connect? Visit the integrations page in your dashboard and click Salesforce.
New year, new features! We’re already sprinting into 2025 with an exciting update.
Feature Updates
📅 Appointment Scheduling
Appointment booking is live! Voice Assistant can now book appointments on your calendar of choice — no coding required, and no text messages that get ignored. It’s all done in real-time on the call, with human receptionists verifying the successful appointment booking, making scheduling reliable for both you and your callers.
Fixes
- Fixed an issue where some special characters in business names were not being pronounced correctly.
- Fixed an issue where the AI Voice Assistant was repeating itself (please let us know if you continue to hear this).
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Dashboard
AI Voice Assistant
Smith.ai Voice Assistant Update: December 19, 2024
Feature Updates
Flexible Call Routing
You can now set unique transfer destinations for different caller types — Potential new clients, existing clients, sales, and other callers can each go to a different transfer number. You can update your instructions and routing here.
Add Team Members
You can add up to 10 team members, which works in combination with caller-type transfer destinations.
Coming Soon:
Team members bring us one step closer to releasing intelligent call distribution (allowing callers to say who they'd like to be transferred to). Improved Business Information for Callers
We've added an "about us" section, enabling the Voice Assistant to effectively represent your business and provide helpful information to your callers. Please take a look and update your business information today!
Fixes
- Fixed a bug where the Voice Assistant was pronouncing the "https://" portion of URLs.
- Fixed an issue where the Voice Assistant would sometimes repeat the call-ending statement.
improved
AI Voice Assistant
Smith.ai Voice Assistant Update: December 12, 2024
Feature Updates
New FAQ Limit: Now Up to 50
We've increased the limit for FAQs, allowing you to add up to 50 questions and answers! This means you can now provide even more detailed, helpful information for your callers.
Feature Updates
🗣️
Greeting & final statement customization
We heard you loud and clear. You want to be able to edit the initial greeting and final statement of Voice Assistant to reflect your brand's voice, tone, and personality.
If Voice Assistant is set to take a message, you can change the final statement said by the Voice Assistant, setting next-step expectations for the caller.
⚙️
Turn off agent verification
For clients who want calls to be shorter and don't want agents to verify information, you can now turn that feature off.
Fixes
Thanks as always for your feedback. We strive to make the best product and company possible to help your business thrive. While we've fixed a ton of things this month, here are some of the highlights:
- Fixed a bug that allowed statements in the FAQ. FAQs must be formatted as questions and answers, and now include validation criteria.
- Improved the Voice Assistant's ability to use FAQ to answer caller questions correctly.
- Added a modal to the FAQ letting users know to put business hours and directions in the business info section.
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Dashboard
Integrations
AI Voice Assistant
Smith.ai Voice Assistant Update: November 25, 2024
Improvements & Updates
🔗
Integrations: Make/Zapier Integration for Voice Assistant!
All your calls can now pipe to Make and Zapier for nearly infinite integration opportunities! Send to your CRM, trigger follow-up emails, or who knows...make the lights blink on in your office, whatever you want.
🗣️
Call Handling: Up to 10 custom questions for callers
Thanks for your feedback on this. You can now gather up to 10 pieces of additional intake information for your potential new leads.
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Fixes
Thanks as always for your feedback. We strive to make the best product and company possible to help your business thrive. While we've fixed a ton of things this month, here are some of the highlights:
AI Voice Assistant FAQ
We've fixed a (very frustrating) issue in the Voice Assistant FAQ system where it would ignore basic facts you'd shared about your business.