Changelog

Follow up on the latest improvements and updates.

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Feature Updates
New FAQ Limit: Now Up to 50
We've increased the limit for FAQs, allowing you to add up to 50 questions and answers! This means you can now provide even more detailed, helpful information for your callers.
Feature Updates
🗣️
Greeting & final statement customization
We heard you loud and clear. You want to be able to edit the initial greeting and final statement of Voice Assistant to reflect your brand's voice, tone, and personality.
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If Voice Assistant is set to take a message, you can change the final statement said by the Voice Assistant, setting next-step expectations for the caller.
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⚙️
Turn off agent verification
For clients who want calls to be shorter and don't want agents to verify information, you can now turn that feature off.
Fixes
Thanks as always for your feedback. We strive to make the best product and company possible to help your business thrive. While we've fixed a ton of things this month, here are some of the highlights:
  • Fixed a bug that allowed statements in the FAQ. FAQs must be formatted as questions and answers, and now include validation criteria.
  • Improved the Voice Assistant's ability to use FAQ to answer caller questions correctly.
  • Added a modal to the FAQ letting users know to put business hours and directions in the business info section.
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Dashboard

Integrations

AI Voice Assistant

Smith.ai Voice Assistant Update: November 25, 2024

Improvements & Updates
🔗
Integrations: Make/Zapier Integration for Voice Assistant!
All your calls can now pipe to Make and Zapier for nearly infinite integration opportunities! Send to your CRM, trigger follow-up emails, or who knows...make the lights blink on in your office, whatever you want.
🗣️
Call Handling: Up to 10 custom questions for callers
Thanks for your feedback on this. You can now gather up to 10 pieces of additional intake information for your potential new leads.
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Fixes
Thanks as always for your feedback. We strive to make the best product and company possible to help your business thrive. While we've fixed a ton of things this month, here are some of the highlights:
AI Voice Assistant FAQ
We've fixed a (very frustrating) issue in the Voice Assistant FAQ system where it would ignore basic facts you'd shared about your business.