Smith.ai (Public)

Hi! Every week I email Smith.ai a csv of properties to use when assisting callers and the support team has to handle it. It would be a lot more efficient to just upload this myself (or email it to an address that processes it for me), or even better have Zapier or Make do it. Thank you!

Having a caller have to listen and reconfirm everything with a live agent a 2nd time sounds exasperating. The AI says I will transfer you to an agent who will assist you but there is no assistance, it just makes the caller repeat. I would end the call if it was me. them repeat it to a person is necessary. Name and email aren't that important as long as we can call them back and their number is captured electronically as well.

And because we pay for each call, it would be very helpful if there would be some way for us to have the system tell people during certain hours what our business hours are when we are closed so that they don't expect a call back right away. We had someone yesterday called repeatedly and get your service three times because they didn't know that we were not going to be open and available to return the call till the next morning. So when I'm paying in the future $3 or more per call I certainly want to avoid that from happening. So let's talk about whether it would be possible to add some sort of a layer that includes hours of operation. Thank you!

I would like the option to integrate with Salesforce without using Zapier.

I would like the voice assistant to be able to view my calendar and assist with scheduling appointments

When you place an outbound call it's coming from Smith.ai but it should come from Paxton Industries. Please fix this!

It would be cool if there were options of different voices for me to choose from. For example, I want a voice that sounds like my own, or how most of my customers sound.

When my callers call about people my insurance agency covers, it thinks they are existing clients

Looking for the caller to be able to request to speak to someone by name with the Voice Assistant and be cold transferred to the correct extension on their system.