Feature Updates
🗣️
Greeting & final statement customization
We heard you loud and clear. You want to be able to edit the initial greeting and final statement of Voice Assistant to reflect your brand's voice, tone, and personality.
If Voice Assistant is set to take a message, you can change the final statement said by the Voice Assistant, setting next-step expectations for the caller.
⚙️
Turn off agent verification
For clients who want calls to be shorter and don't want agents to verify information, you can now turn that feature off.
Fixes
Thanks as always for your feedback. We strive to make the best product and company possible to help your business thrive. While we've fixed a ton of things this month, here are some of the highlights:
- Fixed a bug that allowed statements in the FAQ. FAQs must be formatted as questions and answers, and now include validation criteria.
- Improved the Voice Assistant's ability to use FAQ to answer caller questions correctly.
- Added a modal to the FAQ letting users know to put business hours and directions in the business info section.
