AI Receptionist Update: September 4, 2025

New Features
📱Automated Follow-Up Texts for Unresponsive Calls
AI Receptionist can now automatically send follow-up text messages to callers who hang up without providing any input during their call. 
This helps re-engage callers who may have ended the call by accident or due to a problem with their phone service.
Check out our HelpDoc to see how to configure this feature.
Improvements
Enhanced Conversational Flow
 — We've made AI Receptionist calls feel more conversational with new, more varied transitions and acknowledgement phrases. For example, instead of using rigid phrasing such as, “Let’s proceed,” AI Receptionist may now say something like, "Got it, now just a quick question about your location.”
Fixes
Fixed an issue where the “Thinking sound” background sound toggle did not reflect setting changes without refreshing the page. Now, clicking the toggle updates its position immediately.
Fixed issues where AI Receptionist would unexpectedly respond in a language other than the caller’s spoken language.
Fixed an issue where AI Receptionist would unexpectedly stop responding on select calls involving unsupported languages.
Fixed an issue with inaccurate or unclear pronunciation when AI Receptionist confirmed a caller’s address.
Fixed an issue with AI Receptionist call summaries occasionally showing inaccurate appointment dates. Summaries now accurately reflect the actual scheduled date.
Fixed an issue where calls set to be handled by human receptionists were not being routed to live agents as expected. Calls are now routed as expected.
Fixed an issue with select call summaries not sending when expected.
Fixed discrepancies between the dashboard call history chart and call log when filtering by billing cycle in the dashboard.