Smith.ai (Public)

I would like the option to integrate with Salesforce without using Zapier.

I would like the voice assistant to be able to view my calendar and assist with scheduling appointments

It would be cool if there were options of different voices for me to choose from. For example, I want a voice that sounds like my own, or how most of my customers sound.

The AI sounds grumpy and dismissive when conversing with my callers

The FAQs are considered secondary, and not part of the original prompt. If you put the business hours in the FAQs, it will collide with the actual business information section. Therefore, things like "hours of operation" "website," etc, need to be added to the business profile on the dashboard, rather than the FAQs page. We should add help text to the FAQs section to alert users that they should not add that information there. If business hours are added to FAQs, but not the business profile.

PROBLEM Despite VA being Self-Serve, there are multiple points of friction that can impede adoption/activation - namely call forwarding. This is an opportunity for us to use the COB team to spend 15 minutes helping users overcome barriers to adoption and ask UXR-style questions that help us glean customer insights critical to achieving PMF.